Frequently asked questions
How do I place a custom or bespoke order?
To place a bespoke or made-to-order request, please reach out to us directly via our contact form or email. Each piece is crafted individually, so we'll guide you through the consultation process, measurements, and timeline.
How long does it take to receive my order?
Because every Perry Jones piece is made to order, production typically takes 3–6 weeks depending on the complexity of the garment. You will receive updates throughout the process.
Do you ship internationally?
Yes, we ship worldwide. International shipping times and rates vary by destination. All duties and customs fees are the responsibility of the buyer.
What is your return policy?
Due to the bespoke and made-to-order nature of our garments, all sales are final. We do not accept returns or exchanges unless the item arrives damaged or defective. Please contact us within 48 hours of delivery if there is an issue.
How do I care for my Perry Jones garment?
Each garment comes with specific care instructions. In general, we recommend dry cleaning for all couture and structured pieces. Please handle with care to preserve the integrity of the fabric and construction.